 | Terms And Conditions |  |
About Us
Bestcameras.co.uk and Kamera Direct
are trading divisions of
Kamera Photographic Ltd
Company registration number 1768342
Trading and registered office address:
6/8 Cotham Street
St Helens
Merseyside WA10 1SA, UK
Telephone 01744 453111 • Fax 01744 453441
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Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Mastercard, Switch and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post. or over the Internet. |
Shipping And Handling Subject to satisfactory payment clearance, orders received by 1p.m. on a working day will normally be dispatched for delivery on the next working day (Monday to Friday).
For your security, our payment clearance system has a number of built in precautions against fraudulent use of stolen or 'borrowed' cards.
You can help us to clear payment quickly by:
Having delivery to the cardholder's billing address.
Providing the landline telephone number for that address (in addition to any mobile number you may wish to provide).
If delivery is not to the cardholder's billing address, we will carry out additional security checks before dispatch - this may delay your delivery, this can only be to a business adress and must be supported by a business letter headed fax sent to 01744 453441 before the order will be despatched. We no longer ship to the Channel Islands.
All digital still and video cameras are shipped free of charge other hardware products in this web site are packed and delivered for a charge of £6.99 to addresses in the UK. Some smaller accessories and lower value items are subject to a charge of £3.99
. If you order more than one item for which a carriage charge is applicable, please note the carriage charge is applied to the order only once.
If you order on our priority - before noon service and the goods are not in stock, either due to shortages at the importers or it being a new product, we will send you a free gift to compensate for the delay.
Please note - the couriers do NOT collect on Saturday, Sunday or Bank Holidays.
The charge for delivery is indicated on the final secure order page, before you commit to purchase. The charge will be added to the amount debited to your card account. Charges shown are for UK delivery.
Important note - we do not charge extra for mainland Scottish addresses.
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| Delivery Schedule Subject to satisfactory payment clearance and stock availablility orders received by 1p.m. on a working day will normally be dispatched for delivery on the next working day (Monday to Friday). Deliveries can take an extra day to remate parts of the UK mainland and to Northern Ireland. |
| Back Orders If your item is not in stock, we will back order it for you. We will not take any monies until the goods are available for shipping. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges The tax inclusive price you will pay for any product is clearly shown on the product description page. The prices and totals are shown again on the final, secure ordering page, where you are invited to complete the transaction after reviewing your purchases. Products are delivered with a VAT invoice/receipt.
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Credit Card Security Until such time as you click the 'transfer to secure server' button on the checkout page, any ordering procedure, such as clicking buttons, checking the shopping basket etc., is processed on your own computer. We do not use cookies to track your progress through the site and have no way of knowing which pages individual visitors have viewed.
The shopping application, however, requires permission to use cookies on your machine, to keep track of your cart contents, remember names and addresses when you ask for them to be remembered and, when relevant, keep you logged on.
Cookies are not used in any way that abuses your privacy or security.
Information about you and your chosen purchase is collected only after you have transferred to the secure server and then only if and when you choose to complete the purchase by clicking the 'submit order' button. Your security is protected by secure socket layer (SSL). This means that the data you transfer is encrypted and cannot be seen by others as it is transferred to the secure server. This protocal has been approved by the Internet Engineering Task Force (IETF) as a standard.
The information collected comprises only that essential to processing your order, namely details of your purchase, your name, address, telephone number (fax number if you choose to supply it) and card details. The information is stored on the secure server, password protected, viewed through SSL by our mail order administrator to collect the order information, then deleted. The contents of our site are protected by password and cannot be interfered with.
The named person in our company responsible for security is John Linton. If you have any queries about security, please e-mail security@bestcameras.co.uk
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Guarantee All products supplied are covered by the manufacturers' warranty which is normally for a period of twelve months and covers parts and labour to repair product that has became faulty due to manufacturing faults. Guarantees do not cover goods which have become faulty as the result of misuse or mishandling. We honour and will continue to honour all relevant legislation in respect of goods supplied to you.
The guarantee on all digital still cameras and video camcorders supplied by us is for a period of 2 years. In many cases extending the standard period as stated by the manufacturer.
From time to time, either we or manufacturers may offer extended period guarantees on certain products at no extra cost to the customer. Where this is applicable, it will be indicated on the product web page, or on delivery of the product,
All warranties and guarantees are additional to and do not affect your statutory rights.
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Reaching Us Trading and registered office address:
6/8 Cotham Street
St Helens
Merseyside WA10 1SA, UK
Customer Support and Service
From 9.00 am to 5.00pm, Monday to Saturday
Telephone 01744 453111 • Fax 01744 453441
e-mail sales@bestcameras.co.uk
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Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to any other trader or third party, except where it may be helpful to you in resolving any complaint.
We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We use technology to track the patterns of behaviour of visitors to our site, but this does not allow us to identify any individual visitor. We do not use "cookies" which would be stored on your browser.
If you have any questions/comments about privacy, you should email us. The named person in our company responsible for security is John Linton. You can e-mail him at security@bestcameras.co.uk.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy All products supplied are covered by a manufacturer's warranty, which is normally for a minimum of one year, but may be longer. The documentation sent with the product will tell you all you need to know.
In the unlikely event that you receive incorrect or faulty goods, please contact us at the address shown at the bottom of this document or telephone 01744 453111 between 9.15 am and 5.00pm, Monday to Saturday. You will pay your telephone provider's standard charges for this call, appropriate to your location and the time of your call. Complaints are dealt with by Peter Davies or Rachel Ashworth. You can email to pd-admin@bestcameras.co.uk
If you recieve an item which you decide to return as unwanted we will charge a administration charge of £10 to cover our costs.
If goods are returned with no fault found there will be a adminstration charge of £10 to cover our costs.
When goods are returned under guarantee and then sent on to the manufacturers for repair, and are then found to have a fault caused outside the terms of the guarantee e.g. impact damage, water or sand damage or any other third party fault; there will be a handling charge applied by the manufacturer which we will then pass on to you, this can be up to £50.
Please note, if your equipment is returned under guarantee, it will be returned to the manufacturer or their agent. If they find that the equipment has suffered accidental or impact damage this may invalidate the guarantee. In such cases they will estimate for the cost of repair. If the estimate is refused they will charge a handling charge, which we will pass on to the customer for payment.
We will then advise you how we will promptly resolve your complaint.
We will respond to emails within 1 working day.
If you prefer, you may email to pd-admin@bestcameras.co.uk
If you complain to us in writing, we promise to acknowledge it promptly (always within 5 days), to tell you how long it will take to resolve the complaint and to keep you informed while we resolve the complaint. In most cases we would expect to resolve the complaint within 5 days of receiving it.
By listening carefully to our customers and responding positively, we find that complaints are rare. When we do receive them, we always check back to make sure that our solution is acceptable and, where appropriate and possible, change our operating systems to prevent repetition of the cause for complaint.
Cancellation.
You have the right to cancel the contract. In order to cancel the contract at any time up to 7 working days after delivery The goods must be returned in perfect condition and pay the cost of returning the goods. You do have a duty of care whilst the goods are in your possession. In case of cancellation, we must return your payment within 30 days of the cancellation.
Statutory rights
All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights.
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